1. We offer free shipping for all domestic orders above INR 10,000.

2. We aim to dispatch all orders within 10-15 business days (Monday – Friday), taking extra safety precautions with packaging and delivery.

3. In cases where delivery is unsuccessful due to reasons beyond our control or if multiple delivery attempts are required, Ankid may exercise discretion in charging additional shipping costs.

4. Orders will be delivered to the shipping address you submit at checkout. Please ensure the accuracy of your shipping address, including any specific details required for successful delivery. This includes the pin-code & contact number which is crucial for precise location identification as it helps us ensure smooth delivery of your order.

5. At the time of delivery, if the packaging looks damaged or tampered with, please do not accept the package and email us at care@ankid.in or Call/Whatsapp us at +91 97171 77705 Monday to Friday, between 9:30 AM to 5:30 PM (IST)

6. In case your money has been debited but the order is not confirmed, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway.

When this happens the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment goes through, we will either process your order or refund the full amount to the original source of payment.

7. To track your order, go to My orders and click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link.